REFUND POLICY

Effective Date: [20-11-2025] Phoenix Technology provides strategy, consulting, and done-for-you execution services. Due to the nature of digital, labour-based, and time-intensive services, all payments made to the Company are final and non-refundable. 1. Non-Refundable Services Refunds will not be issued for: – Personalised strategy consultations – Done-for-you funnel creation – System setup and automation services – Advertising setup or management – CRM and software access – Business suite maintenance fees – Digital assets or frameworks provided Once work has begun or access has been granted, the service is considered delivered. 2. Exceptions Refunds may only be considered if: – A duplicate payment was processed – Billing errors occurred Such exceptions remain at the Company’s sole discretion. 3. Service Pause Option Clients unable to continue due to personal or business reasons may request a temporary service pause of up to 90 days. Approval is discretionary. 4. Contact For billing inquiries, contact: support@phoenixgrowthengine.com